top of page

Return and Shipping Policy


Delivery Time & Charge
Orders are processed soon after confirmation of order(s) to ensure that your items are shipped to you as soon as possible depending on the delivery country and shipping method selected.

These are estimated delivery times only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, Chinese New Year, Easter and other holiday periods or during strike.

Delivery time may be slightly longer due to the verification process with bank for payment authorization and security control reason.

Since some of the Customs in the European countries may take a relatively long time to inspect the parcels; the delivery time of some orders may be prolonged.

Import Taxes & Permission
When ordering from our website to overseas, you must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. We have no control over these charges and do not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information. 

If the package is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to us, you will be responsible for the return shipping charges and an administrative fee of 15% of the total product purchase price. The balance will then be refunded back to you base on the “Refund Policy”. 

Undeliverable orders
When the delivery agent returns an undeliverable package to us, we shall issue a refund by deducting the original shipping fee and handling fee.

If you are not satisfied with the products ordered via our web site, you can contact us. Our company accepted refundable return (excluding delivery charge) within 7 days of delivery if the products have any defects or incorrect products delivered. It only applies to order via our web site.

For product return, local and overseas customers have to pay for the delivery cost and the request has to be made within seven days of receiving the products. Products on sales and gifts are non-refundable and returned. Refund will be dispersed as the same way as the original payment.

In the event of dispute, our company reserves its right for final and non-negotiable decisions. 

















如需退換貨品,訂購人士包括本地及海外客戶均須自付有關更換貨品的郵費。 客人必須在收貨後七天內提出申請。清貨產品、換購產品及贈品不接受退貨申請。貨品退換只適於網上購物,任何在上林茶舍專門店所購買的產品,皆不接受退貨申請。 



bottom of page